Customer Service

Terms & Conditions

The following are the terms and conditions ("Terms and Conditions") for the sale of products ("Products") by Microwave Distributors Company to Microwave Distributors Company's customers ("Customers").

1.  ACCEPTANCE AND CANCELLATION OF ORDERS
All orders are subject to acceptance by Microwave Distributors Company in writing by a duly authorized agent of Microwave Distributors Company; any written acknowledgment of receipt of an order shall not, in and of itself, constitute such acceptance.  Orders accepted and processed by Microwave Distributors Company may not be cancelled by Customer except as covered by the Limited Warranty.  Cable Assemblies and Non-Standard Products are also Non-Cancelable/Non-Refundable ("NC/NR").  Non-Standard Parts are defined as Products which are special orders, custom orders, and orders for non-standard products, products not customarily in stock or orders for value-added products.  In the event of cancellation or other withdrawal of an order for any reason and without limiting any other remedy which Microwave Distributors Company may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges, which shall include all expenses then incurred and commitments made by Microwave Distributors Company, shall be paid by Customer to Microwave Distributors Company.  Customer requests to reschedule are subject to acceptance by Microwave Distributors Company in its sole discretion.  Orders may not be rescheduled after the order has been submitted by Microwave Distributors Company to the shipment carrier.
2.  PRICES
Orders are billed at the prices (in US dollars) in effect at the time of shipment.  Prices will be as specified by Microwave Distributors Company and will be applicable for the period specified in Microwave Distributors Company's quote.  If no period is specified, quoted prices will be applicable for thirty (30) days.  Prices are subject to change in the event of a change in Microwave Distributors Company's costs or other circumstances beyond Microwave Distributors Company's reasonable control.  Prices are exclusive of shipping costs, taxes, impositions and other charges, including: sales, use, excise, value added, and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, document fees, and import duties.
3.  TERMS OF PAYMENT
All payment must be in US Dollars, or will be converted to US Dollars using the available exchange rate at the time of purchase.  Major Credit Cards, C.O.D., Advance pay, or NET 30 days upon approval.
For All Orders - Minimum Purchase: $100
Customer agrees to pay the entire net amount of each invoice from Microwave Distributors Company pursuant to the terms of each such invoice without offset or deduction.  Orders ar subject to credit approval by Microwave Distributors Company, which may in its sole discretion at any time change the terms of Customer's credit., require payment in cash, bank wire transfer or by official bank check and/or require payment of any or all amounts due or to become due for Customer's order before shipment of any or all of the Products.  If Microwave Distributors Company reasonably believes that the Customer's ability to make payments may be impaired or if Customer fails to pay any invoices when due, Microwave Distributors Company may suspend delivery of any order or any remaining balance thereof until such payment is made or cancel any order or any remaining balance thereof, and Customer will remain liable to pay for any Products already shipped an all Non-Standard Products ordered by Customer.  Customer agrees to submit such financial information as Microwave Distributors Company may reasonably require for determination of credit terms and/or continuation of credit terms.  Checks are accepted subject to collection and the date of collection will be deemed the date of payment.  Any check received from Customer may be applied by Microwave Distributors Company against any obligation owing by Customer to Microwave Distributors Company under this or any other contract, regardless of any statement appearing on or referring to such check, without discharging Customer's liability for any additional amounts owed by Customer to Microwave Distributors Company.  The acceptance by Microwave Distributors Company of such check will not constitute a waiver of Microwave Distributors Company's right to pursue the collection of any remaining balance.  Invoices not paid when due wil bear interest to date of payment at the annual rate of eighteen (18%) percent or such lower rate as may be the maximum permitted by law. If Customer fails to make payment when due, Microwave Distributors Company may pursue any legal or equitable remedies, in which event Microwave Distributors Company will be entitled to reimbursement for cost of collection and reasonable attorneys' fees.  There is a $35.00 service charge on all returned checks.
4.  TOLERANCES
All coaxial cable assemblies displayed in the Microwave Distributors Company catalog and website have a standard cable length tolerance as measured end to end of of +/- 1% or 1/4 inches (0.25"), whichever is greater.  Cable assemblies in excess of this tolerance factor are eligible for repair and/or replacement under the terms of the Microwave Distributors Company Limited Warranty.
5.  DELIVERY AND TITLE
All shipment by Microwave Distributors Company are F.O.B. point of shipment from Microwave Distributors Company's facility and the amount of all transportation charges will be paid to Microwave Distributors Company in addition to the purchase price of the Products.  Subject to Microwave Distributors Company's right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer.  Microwave Distributors Company will make reasonable efforts to initiate shipments and schedule delivery as close as possible to Customer's requested delivery date(s).  Customer acknowledges that delivery dates provided by Microwave Distributors Company are estimates only and that Microwave Distributors Company will not be liable for failure to deliver on such dates.  Selection of the carrier and delivery route will be made by Microwave Distributors Company unless specifically designated by Customer.  Microwave Distributors Company reserves the right to make deliveries in installments.  Delay in delivery of one installment will not entitle Customer to cancel any other installment(s).  Delivery of any installment of Products within thirty (30) days after the date requested will constitute a timely delivery.  Delivery of a quantity which varies from the quantity specified shall not relieve Customer of the obligation to accept delivery and pay for the Products delivered.
6.  MICROWAVE DISTRIBUTORS LIMITED WARRANTY
Microwave Distributors Company offers returns for stock items within 90 days of receipt of shipment.
Requirements for a full refund are as follows:
* Customer must request an RMA from Microwave Distributors Company
* Items must be in new condition
* Items must be returned in original packaging
* Buyer pays for shipping
* Items returned must be shipped with a trackable shipping service
* Refund will be issued upon receipt and inspection of product, normally within three (3) business days of receipt of the returned items
7.  LIMITATION OF LIABILITIES
In no event shall Microwave Distributors Company be liable for any special, incidental, or consequential damages of any nature including, but not limited to, damages resulting from loss or profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installations or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses.  Customer's recovery from Microwave Distributors Company for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the claim, whether in warrant, contract, or otherwise.  CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD MICROWAVE DISTRIBUTORS COMPANY HARMLESS FROM ANY CLAIMS brought by any party regarding products supplied by Microwave Distributors Company and incorporated into the customer's product.
8.  STATEMENTS AND ADVICE
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge and Microwave Distributors Company shall have no responsibility or liability for the content or use of such statements or advice.
9.  EXPORT CONTROL
            Microwave Distributors Company is committed to compliance with all U.S. export control laws and regulations, including, but not limited to, the International Traffic in Arms Regulations ("ITAR") of the U.S. Department of State; the Export Administration Regulations ("EAR") of the U.S. Department of Commerce; and the U.S. anti boycott regulations and guidelines, including those under the EAR and U.S. Department of the Treasurey regulations.  Microwave Distributors Company will not sell or ship any products or services to any countries or end-users subject to any of the various economic sanctions regulations of the U.S. government, including the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC").the U.S. Department of State; the Export Administration Regulations 
10.  GENERAL
The Terms and Conditions may not be modified or cancelled without Microwave Distributors Company's written agreement.  Accordingly, goods furnished and services rendered by Microwave Distributors Company are sold only on the terms and conditions stated herein.  The Terms and Conditions will be governed by and construed in accordance with the laws of the state of NY and the applicable laws of the United States.
11.  SPECIFICATIONS
Pictures and art work shown are only representative and may vary from the actual products.  Microwave Distributors Company reserves the right to make, without notice, modifications of the products described in this catalog without affecting the right to sell such products under orders based on the catalog description, if the modifications do not materially affect performance.  Microwave Distributors Company also reserves the right to withdraw from sale, without notice, any items described in its catalog of products.


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